In these Terms and Conditions, the following definitions apply:

To rent a vehicle from RentSmartCars, you must meet the following requirements:

• Be at least 21 years of age (25 years for luxury and premium vehicles)
• Hold a valid driver's license for at least 2 years
• Present a valid passport or Emirates ID (for UAE residents)
• Provide a valid credit card in the renter's name for security deposit
• Have no major traffic violations or criminal record

All reservations are subject to vehicle availability and confirmation by RentSmartCars.

Booking Process:

• Reservations can be made online, by phone, or in person
• A confirmation email will be sent upon successful booking
• RentSmartCars reserves the right to refuse any booking
• Vehicle models are subject to change based on availability

Modification Policy:

• Modifications can be made up to 24 hours before pickup
• Rate changes may apply based on modification
• Contact our support team for modifications

The rental period begins at the date and time specified in the Rental Agreement and continues until the vehicle is returned to RentSmartCars.

Rental Period Guidelines:

• Minimum rental period is 24 hours
• Vehicles must be returned during business hours unless prior arrangements are made
• Late returns may incur additional charges
• Early returns do not qualify for refunds of unused days

Extensions:

• Extensions must be requested at least 6 hours before the scheduled return time
• Extensions are subject to vehicle availability
• Additional charges will apply for extended rental periods

All rates are quoted in UAE Dirhams (AED) and are subject to change without notice.

Included in Base Rate:

• Basic third-party liability insurance
• Standard mileage allowance (as specified in rental agreement)
• Vehicle maintenance and servicing
• 24/7 roadside assistance

Additional Charges:

• Additional driver fee: AED 50 per day
• Young driver surcharge (under 25): AED 30 per day
• Airport pickup/drop-off fee: AED 100
• Delivery and collection charges (outside designated areas)
• Excess mileage charges
• Fuel service charge (if vehicle returned without full tank)
• Traffic violation processing fees

Payment Methods:

• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards (UAE-issued only)
• Cash (UAE Dirhams only)
• Bank Transfer (for corporate accounts)

Security Deposit:

• A security deposit is required for all rentals
• Deposit amount varies by vehicle category (AED 1,000 - AED 5,000)
• Deposit will be refunded within 7-14 business days after vehicle return
• Deductions may be made for damages, traffic fines, or other charges

Billing:

• Full payment is required at vehicle pickup
• Additional charges will be billed after vehicle return
• Receipts will be provided for all transactions

Primary Driver Responsibilities:

• Must present valid driving license and identification
• Is responsible for the vehicle during the rental period
• Must comply with all UAE traffic laws and regulations
• Is liable for all traffic violations and fines

Additional Drivers:

• Must be registered at the time of rental
• Must meet the same eligibility requirements as primary driver
• Additional fees apply for each extra driver

Prohibited Activities:

• Driving under the influence of alcohol or drugs
• Using mobile phone while driving without hands-free
• Off-road driving (unless vehicle is specifically designed for such use)
• Transporting illegal substances or materials
• Racing or participating in motorsports

Permitted Use:

• Personal and business use within UAE borders
• Transportation of passengers and personal belongings
• Commuting to and from work
• Leisure travel within the UAE

Restrictions:

• Vehicles may not be taken outside UAE borders without prior written permission
• No towing or pushing of other vehicles without authorization
• No use for ride-sharing services (Uber, Careem, etc.)
• No use for delivery services or commercial transportation
• No use for driving instruction

Vehicle Care:

• Keep vehicle clean and in good condition
• Use recommended fuel type only
• Report any mechanical issues immediately
• Do not smoke in the vehicle
• Do not transport pets without proper protection

All rentals include basic insurance coverage as required by UAE law.

Standard Coverage:

• Third-party liability coverage up to AED 2,000,000
• Fire and theft protection
• 24/7 roadside assistance

Optional Coverage:

• Collision Damage Waiver (CDW) - reduces excess amount
• Theft Protection (TP)
• Personal Accident Insurance
• Personal Effects Coverage

Exclusions:

• Damage to tires, windscreen, or undercarriage
• Theft of personal belongings
• Damage due to negligence or violation of terms
• Damage occurring outside UAE borders
• Consequential losses or damages

Cancellation Timeframes:

• More than 48 hours before pickup: Full refund
• 24-48 hours before pickup: 50% refund
• Less than 24 hours before pickup: No refund
• No-show: No refund

Modification Policy:

• Modifications can be made up to 24 hours before pickup
• Rate differences will apply based on changes
• No modification fees apply

Special Circumstances:

• Flight cancellations or delays: Full refund with proof
• Medical emergencies: Full refund with documentation
• Severe weather conditions: Case-by-case assessment

Renter's Liability:

• All traffic violations and fines during rental period
• Damage to vehicle beyond normal wear and tear
• Theft or loss of vehicle and its components
• Loss of use charges while vehicle is being repaired
• Towing and storage charges if applicable

RentSmartCars' Liability:

• Mechanical failures covered under warranty
• Provision of replacement vehicle when available
• Roadside assistance services
• Compliance with safety and maintenance standards

Limitation of Liability:

• RentSmartCars is not liable for consequential damages
• Maximum liability is limited to the rental charges paid
• Not liable for loss of personal belongings
• Not liable for delays or inconveniences caused by traffic, weather, or other external factors

Governing Law:

These terms and conditions are governed by and construed in accordance with the laws of the United Arab Emirates, and the courts of Dubai shall have exclusive jurisdiction over any disputes.

Dispute Resolution Process:

• Step 1: Informal negotiation with RentSmartCars management
• Step 2: Mediation through Dubai Courts Mediation Center
• Step 3: Arbitration in accordance with UAE arbitration laws
• Step 4: Litigation in Dubai courts if necessary

Contact for Disputes:

For any disputes or concerns, please contact our customer service department: